“Can I request you to give me an additional role?”, the Organization Development Manager asked the CEO. Noticing that the CEO was looking a bit confused and apprehensive, the Organization Development (OD) Manager continued; “No, I am not looking for a promotion. I am also not asking for any role that someone else is doing in our company. The additional role that I am asking for is that of a court jester – in the business context”!Prima facie, roles of OD Managers and Court Jesters appear to be ‘strange bedfellows’. However, based on my 15 years of experience in OD (10 years of which in internal HR), I am increasingly realizing that one of the roles that an internal OD consultant (OD Manager in a business organization) needs to play is that of a ‘court jester’.
Though the word 'jester' is often (incorrectly) interpreted to mean 'a fool', a jester (like Tenali Rama in the court of King Krishnadevaraya of the Vijayanagara empire in India or William Sommers in the court of King Henry VIII in England) is a much more profound creature than a fool. At a superficial level, both a fool and a jester might appear quite similar. When we look at them more deeply, these similarities vanish.While a fool entertains others by 'making a fool of himself', a jester enables others to laugh at themselves. While the techniques of a fool focuses mainly on the physical plane (doing funny things, acting in a funny manner etc.), jester operates mainly in the mental and/or spiritual plane (generating insights). We can also say that fools represent ‘simplicity on this side of complexity' (or simplicity that ignores the complexity) while jesters represent ‘simplicity on the other side of complexity’ (simplicity after working through the complexity). In terms of impact, a fool leaves his audience 'entertained' while the jester leaves his audience 'enlightened'. In terms of their influence, fools are quite 'peripheral' while jesters are quite 'central'. Jesters had the right (or even the 'duty') to criticize the king and get away with that (or even get rewarded for that!). Often, Jesters possess 'shibumi' (great refinement underlying commonplace appearances).
An OD professional is supposed to facilitate change. This change involves ‘mindset change’ and ‘questioning deeply-held assumptions’. Again (with due respect to the ‘good press’ that ‘bottom up culture change’ enjoys), change often needs to ‘begin at the top’ in business organizations because the role modeling behavior of the leaders is the most important factor that drives and sustains behavioral/culture change. So one of the key requirements for OD professionals is to enable very senior people to change their mindsets and deeply held assumptions.Sometimes, these mindsets and assumptions are very change resistant – even to the extent of being funny. For example, once I was invited by a CEO to transform the mindsets of the leaders in his organization. During the diagnosis when it was becoming increasingly clear that he was a major contributor to the problem and that he would need to make significant changes to his pattern of behavior, he made himself unavailable for the intervention saying that he was very busy and that it was his team who needs to change. In another context, the HR head came to me and suggested that as the business leader can’t change his behavior (and as he won’t move out of the organization for the next few years), we need to train his team to enable them to work with him better. While it is an interesting idea ( to train the team to be better followers if the leader is immune to any leadership development efforts) it highlights two problems that are important for us here – the difficulty in getting the senior leaders to change and the high degree of fear that many of the HR leaders have when it comes to attempting any ‘change interventions on the CEO’. Hence, OD professionals need to find ways to encourage business leaders to examine their decisions and their behavior/mindsets/deeply-held assumptions without offending them and without making the HR leaders too jittery.
This becomes even more important for an internal OD consultant (OD Manager in a business organization), as these senior people he needs to influence are higher up in the reporting chain (food chain!) of the organization. Often, there is an organization layer between the OD Manager and the CEO (i.e. the OD Manager reports to the HR Head who in turn reports into the CEO). This makes influencing the CEO on his mindsets and deeply held assumptions very difficult (if not impossible) for the OD Manager, as it would require a lot of deep interactions with the CEO that too over a long period of time. The OD managers might not get such an opportunity because of the way of functioning of the organization (‘organization culture’) and as the HR Head might get threatened by such direct connection efforts! Again, one of the de facto expectations from the layer below the CEO (e.g. in HR Head in this case) might be to protect the CEO from unpleasant information. If this is the case, and if the CEO is prone to ‘bull in china shop’ kind of behavior when he is annoyed/confused, it becomes very difficult for the HR Head to allow this kind of interactions between the OD Manager and the CEO (as the HR Head and may be the entire HR function might have to suffer the ripple effects from such interactions!).This is where the role of the jester comes in. Jesters can draw attention to the blinds pots without making people defensive. Humor can go through the emotional defenses more easily as compared to what logic can. Jesters can help the leaders to laugh at themselves . Jesters are less threatening because what the they say can be taken as a joke if the leader is not yet ready to accept the truth (and hence the jesters ‘intervention’ is an 'invitation to change' that does not ‘put the leader in a spot’).
Now, let us explore how we can make the role of the jester work in the context of business organizations. The way of the jester requires a high level of wisdom and refinement as the jesters need to walk a very thin line between causing enlightenment and causing offense. Also, this line is a dynamic one and walking it requires a very high degree of situational and interpersonal awareness. To avoid becoming a threat to other functionaries in the court (read the direct reports of the CEO -including the HR Head) the jester should always remain as some sort of an underdog or a wild card and should also remain detached from the office politics. Some of the concepts outlined in ‘Wisdom-level consulting' and ‘A political paradox for OD and HR' might be useful in this endeavor.From a sustainability point of view, it would be best to create some sort of a formal mandate for the role of the jester and provide it some sort of ‘diplomatic immunity’(so that the messenger does not get shot). Unless the OD Manager is mandated to be a ‘full-time jester’ (which might not be feasible as there are many other roles that the OD Managers play), we would also need some sort of a signaling mechanism (corporate equivalent to the costume of the medieval jester) to indicate when the OD Manager is in the jester role. Since elaborate costumes are not easy to put on and take off, maybe we can settle for a simple cap! If the organization is not willing to let the jester intervene whenever he wants to do so, there can be a designated 15 minutes ‘jester time’ in the middle of a business review meeting!
If the CEO is not open to the interventions from the jester in the context of a meeting (where his direct reports are also present), this can be done on a one-to-one basis (at least to begin with). To be sustainable, the jester has to become a cherished rather than a tolerated presence. This can be accomplished by helping the king (CEO) to realize his mistake by allowing him to see it for himself. Rather than directly contradicting/confronting the CEO, the jester can encourage the CEO (by showing admiration and enthusiasm for the ‘great idea’ that the CEO has come up with) to think through the idea to its logical conclusion, so that the CEO himself can realize its absurdity. To make this happen, the jester should have high degree of business understanding (insight to the organizational truth) in addition to perceptiveness, wit and interpersonal sensitivity/awareness.
It has to be noted that the jester is not just for the CEO. The jester is for the entire company. This role is relevant for facilitating change at all levels. Jesters can also facilitate creative problem solving – as creative problem solving requires questioning basic assumptions and exploring new (unusual) ways to look at old problems. Since these need to be facilitated across the organization, we might have to create 'jesters at all levels' or enable the employees to 'discover the jesters in themselves'!!So my fellow OD professionals, what do you think about this? Can the ‘jester role’ be made a part of the OD Manager’s job description? Is it likely to work? Do you want to explore the art of being a jester?