Showing posts with label Executive Coaching. Show all posts
Showing posts with label Executive Coaching. Show all posts

Sunday, February 27, 2022

What 'success' looks like - Exploring the inner world of leaders in transition

One of my all-time favorite books is ‘Zen and the Art of Motorcycle Maintenance’ by Robert M. Pirsig. This book begins with the lines “And what is good, Phaedrus, And what is not good, Need we ask anyone to tell us these things?". When it comes to the domain of Leadership and Organization Development, it is very important to have a clear understanding of ‘what good looks like’, because we are often dealing with the inner world of individuals and groups that tend to be quite ‘subjective’. This is especially true when it comes to leadership transitions.  

Leadership transitions, those involving new leaders moving into the organization in particular, are important and risky at the same time, from both the individual leaders’ and the organization’s points of view.

From the organization's point of view, leadership transitions are high-stake situations as the level of effectiveness of the new leader will have a significant impact on the team, the organization, and the other stakeholders. This becomes even more important when the new leader has been hired with the mandate to drive organizational transformation.

Similarly, from the individual leader's point of view, moving to a new organization might imply high risks, as a leader's effectiveness is often quite context-specific and as the leader is making the transition decision based on limited information. Also, how the leaders approach the job change process and how they look at the  degree of ‘success’ in their job changes can vary from leader to leader. 

I have had the opportunity to observe many such leadership transitions and their impact closely. Please see ‘When the new doesn’t outperform the old’ for some ‘unorthodox’ perspectives on this fascinating domain that also include suggestions for the leaders in transition like

  • considering a bit of 'exorcism’,
  • validating 'what good looks like.
  • being politically aware without 'playing politics', and 
  • ‘alignment, alignment, alignment’.

Now, let us come back to the inner world of leaders in transition - their ‘lived experience’ of job transitions and their tacit definitions of success (i.e., the factors that affect the perceived degree of success in job changes made by leaders, as perceived by the leaders themselves). In a way, success in transitions is a construct that exists in the minds of the individual leaders in transition, and it has no clear boundaries.

It is possible that the above factors that affect the perceived degree of success are different for internal job changes and external job changes. Similarly, these factors that affect the perceived degree of success in job changes might vary based on the nature of job change (e.g., that for lateral moves as compared to moves involving a level change, moves within the job function as compared to cross-functional moves, moves involving relocation as compared that moves that don’t involve relocation etc.).  

It is also possible that these tacit definitions of success change as the leaders spend more time in their jobs. For example, it is possible that when accepting a new job, the tacit definition of success is more in terms of 'objective' factors (e.g., salary and job description). Then transition-related factors (e.g., how smooth was the transition process), fit related factors (e.g., person-organization/person-team fit, person-job fit, and the fit between assumptions made by the leader while making the job change decision and the experienced reality), and progression related factors (e.g., capability and career development) get added on.

Again, there could be variations in the factors that affect the perceived degree of success in job changes based on personality related factors. gender, age, job function, job level, type of organization, national culture etc.

I guess, what makes this domain fascinating to explore is the interplay of individual and context related factors apart from the very fact that we are we are exploring the inner world of leaders in transition. The inner worlds tend to follow ‘their own rules’ and sometimes they might even refuse to follow any rules!

Having said this, I must also add that there is a strong 'business case' for exploring the inner worlds of leaders in transition and their tacit definitions of success.

Such an exploration can help the leaders to be more intentional about job changes and to make better-informed decisions and actions that can enhance their perceived level of success in job changes. Also, it can help the organizations to make better selection decisions by probing the tacit definitions of success the candidates for leadership positions have and comparing them with what the organization offers. Again, it can inform interventions like executive coaching, leadership induction, new leader assimilation, and leadership development. 

Any comments/ideas?

Monday, October 26, 2020

Metaphors for coaching

"Over the last ten years, the company assigned six high-profile executive coaches to develop me. But, none of them could change me!", declared the business leader triumphantly. This was my third encounter with this gentleman (See 'Organization Development Managers as Court Jesters' and 'Of reasons, rationalizations and collective delusions' for my earlier encounters with him).

This conversation came to mind again when I was thinking about metaphors for coaching.

Metaphors create new understanding. Also, a new understanding merits a new metaphor! Hence, as my understanding of coaching evolved, I have tried to develop new metaphors to capture that new understanding. There are many types of coaching. Here, I have focused only on my evolving understanding of 'non-directive coaching' and the metaphors corresponding to that .

My initial metaphor for coaching was that of a plane mirror, because I looked at the coach as someone who listens deeply and plays it back to enhance the self-awareness of the person being coached. Rhetorically, the thought was something like this: "May be, if the coach can 'hold a mirror to' the coachee, the coachee himself will 'speak to the man in the mirror, and ask him to change his ways"! 

Then, I started feeling that the role of the coach is a more 'active' one - someone who helps to convert the abstract thoughts and feelings in the mind of the person being coached to a more concrete form that would make it easier for him/her to understand and analyze his/her thoughts and feelings. This brought to mind the metaphor of a musical instrument (e.g. a piano) that can convert abstract 'music notation' into music that can be heard and enjoyed. This is very useful, because, while the music notation contains the music, most of us can understand music only when it is instrumentally interpreted!

After that, I started feeling that the above 'musical instrument' metaphor was 'too active' as different musical instruments convert the abstract music ('thoughts and feelings') differently. That is when the metaphor of the concave mirror, that not only reflects without distortion but also focuses reflected light, sounded more appropriate to me (as the coach focuses the discussion so that the person being coached is able to work towards solutions more effectively)! 

A concave mirror can magnify when it is close enough, like what a shaving mirror does (similar to a coach who is fully present in the moment being able to help the person being coached to 'see' things that are not apparent to him/her). However, if the concave mirror is moved too far away (or when the coach doesn't stay in the 'here and now' of the person being coached) the image can get inverted (or the coaching can go topsy-turvy)! 

There were other metaphors also that came to mind:

  • an 'electric charge' which creates a field around it, like as a coach 'creates a field of learning' or 'holds the space' so that exploration, solutioning and change becomes easier for the person being coached
  • a 'positioning system' that helps you to figure out where you are without telling you where to go
  • the 'Socratic method' that enables you find your own answers though a series of questions, like a coach who asks questions without giving answers etc.)
  • a 'stock option' which is an option but not a compulsion to exercise the option to buy the stock, just like coaching is an invitation and not a compulsion to explore
  • a 'cartography' where the coach enables the person being coached to create/revise his/her mental maps so that he/she can navigate better towards the desired state
  • an 'alchemy' that transforms 'base' metals (thinking) into 'gold' (or refined thoughts)
  • a 'catalyst' that makes it easier for a chemical reaction to take place without actually participating in the chemical reaction, like a coach enables the person being coached to find and implement his/her own solutions without offering any solutions/getting involved in the implementation.
  • the 'Cheshire cat' who engages in amusing and insightful conversations without actually giving an answer :)

It also gave rise to compound metaphors for coaching like 'Socrates holding a concave mirror'!

I am sure that as my understanding of coaching (and I as a coach) evolves, I will find better metaphors.  This is even more appropriate because metaphors are also a great tool for coaching, as the unconscious mind prefers to speak in the language of metaphors. Yes, we must explore what a particular metaphor means to the person being coached as the same metaphor can mean different things to different people. Again, 'generative metaphors' are immensely valuable for the person being coached, because they enable him/her not only to crystallize the desired new reality, but also to generate the energy to work towards it!

To me, coaching at its core is a deep human connect and joint exploration that changes not only the coachee but also the coach. While the processes and tools are useful in coaching, the 'super power' that the coach brings is his/her presence, being completely there in the 'here and now' of the moment with the coachee without judgment. To me, the most important consideration during the coaching interaction is simply 'what would be most helpful to the coachee at that particular moment, keeping in mind the objectives agreed with the coachee'. This also requires a very high level of self-awareness and awareness of the context on the part of the coach. In a way, coaching is more of a 'state of being' than 'doing'. 

Now, let's come back to the conversation at the beginning of this post. What the business leader was really saying was that "if six high-profile executive coaches couldn't bring about any change, then it proves that there was nothing that required changing in the first place!". This brings us to a very important point : no change will take place unless the person being coached wants to change. This is especially true for non-directive coaching. 

To me, the coaching works best when it is the coachee who feels the need for coaching and pays for it, because, both the conviction and commitment of the coachee are highly probable in such a scenario. It is true that in most of the cases,  the coaching is paid for by the employer of the person being coached. In that kind of a situation, we get the best results when the employee is offered coaching as an option (and not a compulsion)! Also, this works better if the coaching is offered as an investment that the organization is willing to make to enable the employee to accelerate his/her development or to realize his/her full potential (as opposed to the coaching being remedial measure). Again, confidentiality has to be assured and the employee (the person being coached) should be empowered to drive the 'direction' of coaching. After all, coaching is an invitation, and not a compulsion, to change!

Any comments/ideas?